Thank you for your patience as multi-factor authentication (MFA) continues to be rolled out to all PACER users over the next few months. This shift to MFA is critical to ensuring the security of our systems.

This rollout has led to questions about when users should contact the PACER Service Center (PSC), and when they can enroll in MFA without assistance from the PSC. These questions have resulted in increased call volume and wait times since August.

In an effort to reduce the wait times at the PSC, please note the following: 

• Password Reset: On October 16, 2025, PACER released an update that allows users with CM/ECF-level access (e.g., filers, interested parties, etc.) whose account search status becomes inactive due to search inactivity the ability to reset their own password without contacting the PSC.

• MFA Enrollment: Users should only enroll in MFA if prompted when logging into PACER. No action is necessary unless users receive an MFA enrollment prompt.

• Inactive Search Status: Users with CM/ECF-level access are allowed to continue to file even if they have an inactive search status. They are still required to contact the PSC if they wish to reactivate their search status if their account has been deactivated due to six months of inactivity.